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Shipping & Returns

 

Shipping

Freight is $10 on all orders to standard delivery addresses in the North or South Island and $15 to any Rural addresses. This applies to the method/type of delivery selected by us. If we agree to any other method, e.g. Saturday delivery or urgent delivery then you will have to pay the delivery charge. We quote expected delivery times in good faith but these are estimates and we are not bound by them. If you have signed a courier waiver allowing for goods to be left at your property unsigned for, then we accept no responsibility for lost or damaged goods.

 

Returns Policy

If you would like to return anything you'll need a return authorisation (RA) number, and you can do this by contacting us via email or phone. 

If you’ve received the wrong goods or they have been damaged in transit, you’ll need to let us know within 5 days of receiving them - otherwise, you agree that the correct goods have been delivered and that they are in good order (this doesn’t affect any Consumer Guarantees Act rights).

We don’t have to accept a return if you’ve simply changed your mind, but sometimes we can accommodate (and a re-stock fee may apply). You’ll need to pay the cost for returning the item, and we recommend tracking and insurance for your safety, because you are responsible if any item is lost or damaged while being returned to us. Software or items containing software that have been opened are not covered under this return policy. For health reasons we cannot accept returns on headphones or microphones for any reason if the packaging is opened.)

 

Privacy Policy

We don't sell, lend or give any information away about our customers.